Account to create a new membership After clicking the icon, clicking the Create Account button, entering the information requested from you correctly and completely, and clicking the Create button, your membership process will be completed and you will have taken the first step towards safe shopping.

Your membership and contact information in your Account You can easily update it by clicking the icon, clicking the View Address text on the page that opens, and then clicking the Edit button on the screen that opens.

If you forget the password you used to log in, simply click on the Forgot My Password option on the Account page, write the e-mail address you used during Sementa membership in the opened section, and click the Send button. You can create your new password by clicking the " Reset Your Password" button in the " Customer Account Password Reset" e-mail sent to your e-mail address and entering the new password information.

You can find the product you want by typing the product name or product code in the Search field located in the upper right corner of the page. At the same time, you can easily find the products you are looking for by using the " Filter " options in the menu on the left side of the category pages.

Shopping from Sementa.com is very safe and easy.

You can add the products you want to buy to your cart with the " Add to Cart " button, and complete your shopping by clicking the " Checkout " button for the product(s) you view on the cart page and following the relevant purchasing steps.

If you want to cancel the product you purchased, you can call our customer service line at 0312 736 36 82 between 08:30 - 17:30 or write to our Whatsapp line.
If your product has not been shipped yet, your order processing will be stopped and your return process will be initiated.
Return procedures will apply to your orders that have been shipped. Once the product reaches us, your return process will begin and your refund will be made within 5 business days.
Click for detailed return procedure.

Your orders reach us automatically and your payment transactions are made automatically through the system.
Since payment terms cannot be intervened, it will not be possible to add products to your order.
If you wish, you can cancel your current order and create a new order.
Following the cancellation of your order, your refund will be processed and your refund will be made within 5 business days.
Click for detailed return information.

You can get support by calling our customer service line at 0312 736 36 82 between 08:30 - 17:30 or by writing to our WhatsApp line.

You can view the details of your order by clicking on the relevant order number on the page that opens after clicking on the Account icon.

If the product you ordered is not the same as the product sent to you, you can call our customer service line at 0312 736 36 82 between 08:30 - 17:30 .
After your conversation with our customer service representative, you can send the product back to our address without paying any shipping fee with the Yurtiçi Kargo free shipping code " SMNT2019 ".
In order for your request to be processed, you must not exceed your 14-day legal refund period.

We use the latest technologies and the best service providers for your security when shopping with your credit card.
Moreover; High security standards apply to all purchases you make from our site.
Thanks to the Security Certificate, you can shop safely from our site without risking your security.

Your credit card information is never stored on Sementa servers.
Your payment transactions are carried out between you and your bank, only information is sent to us whether this transaction is approved by the bank or not, and your payment information is kept closed to access and intervention by third parties.

You can pay via the international payment system PayTR.

• Single Payment by Credit Card,
• Payment in 4 Interest-Free Installments by Credit Card,
• You can benefit from Money Transfer/EFT Payment Options.

After the product is returned or canceled, the amount to be refunded will be refunded according to the payment method you made.

When returning your purchases in installments, the refund amount will be reflected in your account in installments. This procedure may vary depending on banks and card features, you need to contact your bank for detailed information.

For transactions purchased in cash by credit card or debit card, the refund will be reflected in your account at once. If your payment was made by credit card, the refund amount will be deposited to your card account.

Refunds of payments made via wire transfer/Eft method will be made to your IBAN account. You can send your IBAN number by calling our customer service line at 0312 736 36 82 between 08:30 - 17:30 .

After the payment process, you will be informed via e-mail.

As Sementa, it is important and valuable for us to deliver your orders quickly and smoothly.
For this reason, your orders are prepared and delivered to cargo within 1 to 3 business days.
Orders placed on weekends and holidays are shipped within the next business day.
Due to the density during discount periods, shipping time varies between 2-4 business days.

We work with Mng Kargo and Yurtiçi Kargo to ship your orders.

You do not pay shipping fees for your purchases of 750₺ or more from sementa.com. The delivery fee for orders under 750₺ is determined as 29.90₺ .

If you choose Mng Cargo or Yurtiçi Cargo, which we have an agreement with, you will not pay any shipping fee.
If you want to send with a different cargo company, the shipping fee will be covered by you.

Shipping is available all over the world.
There are no refunds or exchanges for purchases made outside Türkiye.

When your order is shipped, you will be sent an informative SMS or e-mail. You can follow the status of your cargo by clicking on the cargo tracking link in the e-mail.
At the same time, after logging in to sementa.com , you can view the latest status of your order and track your cargo movements from the " My Orders " section in your account.

To change the delivery address for your order, you need to call our customer service line at 0312 736 36 82 .
If your order has not been processed, shipping will be made to your new address. Since we cannot change the address for orders that have been processed, you need to contact the relevant cargo branch.

If you want to return your product, the product packaging must be intact, the product must be unused and the label must not be removed.

The product(s) must be sent to us unused and undamaged as a result of misuse. Returns of products with impaired resaleability will not be accepted.

You can return your products that meet the above conditions. Due to the relevant law and hygiene conditions , underwear products cannot be returned.

According to the " Right of Withdrawal Without Reason " article in the Consumer Law, you can return the product within the first fourteen (14) days from the date of receipt. For returns due to any defect arising from the product, the period is 30 days. In cases exceeding this period, no refund will be made.

In order to initiate your return process, the " Return " section on your E-Archive invoice sent with your order must be filled in completely and sent to us.
You can send your returned products free of charge by specifying the customer code "412073080" with Mng Kargo or "329324430" with Yurtiçi Kargo.
If you want to ship with different cargo companies, the shipping fee must be covered by you. Following the receipt of your returned product, if no error is detected due to use after examination by our officials, the product price will be refunded to your account or card.

*Products for which information is not provided within 14 days after delivery or whose saleability is impaired will not be refunded by Sementa.

Click for detailed return policy.

After the product is returned or canceled, the amount to be refunded will be refunded according to the payment method you made.

When returning your purchases in installments, the refund amount will be reflected in your account in installments.

This procedure may vary depending on banks and card features, you need to contact your bank for detailed information.

For transactions purchased in cash by credit card or debit card, the refund will be reflected in your account at once.

If your payment was made by credit card, the refund amount will be deposited to your card account.

Refunds of payments made via wire transfer/Eft method will be made to your IBAN account.
You can send your IBAN number by calling our customer service line at 0312 736 36 82 between 08:30 - 17:30 .

After the payment process, you will be informed via e-mail.

There is no exchange process.
Returns for products purchased from our online store are made only through our online store.
There are no refunds or other transactions from our other stores.

You will not pay any shipping fee for your shipments with Mng Cargo or Yurtiçi Kargo, which we have an agreement with.

If you want to send with a different cargo company, the shipping fee will be covered by you.